Casa Lourenço

The controller of the personal data collected through the Casa Lourenço website is:

Francisco Lourenço, Lda.
Trade name: Casa Lourenço
Tax number (NIF): 504955179
Address: Rua do Louro Pinhal, n.º 377, 4950-278 Mazedo, Monção, Portugal
Telephone: +351 251 654 354
Email: geral@casalourenco.com

For any question relating to privacy or the processing of your personal data, you can contact us using the details above.

Casa Lourenço may collect and process different categories of personal data, depending on how the website is used and the relationship established with the customer, namely:

• Identification and contact data: name, address, email address, telephone number and other data needed to manage the account or the order.
• Billing data: name or company name, tax number and billing address.
• Order data: products purchased, purchase history, delivery addresses, delivery preferences and information needed to follow up on and manage orders.
• Payment-related data: information needed to process and confirm payments. Payment data may be processed directly by the payment service providers, in accordance with their security procedures.
• Communication data: information provided by the customer when contacting Casa Lourenço to ask questions, make complaints or request assistance.
• Technical and browsing data: IP address, type of device and browser, pages visited, interactions with the website and other information collected through cookies or similar technologies, under the applicable legal terms.
• Data for commercial communications: email address and, where applicable, name and other information needed to manage newsletter subscriptions and promotional communications.

Personal data is processed for the following purposes:

• Processing and managing orders;
• Processing payments and issuing invoices;
• Shipping and delivering products;
• Managing customer accounts and customer support;
• Handling complaints, returns and warranties;
• Complying with legal and tax obligations;
• Website security, fraud prevention and service improvement;
• Sending newsletters and commercial communications, where there is an appropriate legal basis;
• Analysing the use of the website and measuring the effectiveness of advertising and marketing campaigns, in compliance with the rules applicable to cookies and similar technologies.

For analytics, advertising and digital marketing purposes, tools such as Google Analytics, Meta Pixel and other measurement and advertising solutions may be used.

Casa Lourenço also uses the E-goi platform to manage newsletters and email communications. The use of these tools must respect users' preferences and consents, whenever required by law.

Casa Lourenço may share customers' personal data with third parties whenever this is necessary to provide its services, comply with legal obligations or pursue legitimate purposes, in compliance with the applicable data protection legislation.

The entities that may have access to the data include:

• Beevo / Bsolus – Business Solutions, Lda.: responsible for the e-commerce platform and the services associated with the operation of the website, under the contractually defined terms.
• Technology infrastructure and hosting services: the contractual documentation identifies the Bsolus cloud infrastructure and Amazon Cloud and Google Cloud services for storage and backups.
• Ifthenpay: payment service provider, responsible for processing transactions using the payment methods available on the website.
• CTT Expresso: carrier responsible for shipping and delivering orders, receiving the data needed to provide these services.
• Sage: management system used by Casa Lourenço, whose integration with the website allows orders and the data needed for internal processes to be managed.
• E-goi: platform used to manage newsletters and email communications, which may process the data needed to manage subscriptions and to send and track communications.
• Analytics and advertising tools: services such as Google Analytics, Meta Pixel and other solutions that may be installed, according to their configuration and the applicable consents.
• Administrative, accounting and technical service providers: when access to the data is necessary to provide the contracted services.
• Public authorities and competent bodies: when the disclosure of data is required by law or necessary to comply with legal obligations.

Casa Lourenço seeks to ensure that service providers processing personal data on its behalf comply with the applicable confidentiality, security and data protection obligations.

Whenever sub-processors are involved, the processing of data must comply with the applicable contractual conditions and the requirements of the GDPR.

Casa Lourenço does not sell its customers' personal data to third parties.

Customers may exercise their rights of access, rectification, erasure, restriction of processing, objection and portability, where applicable, and withdraw their consent when the processing is based on it.

To exercise these rights or clarify any question relating to the processing of your personal data, you can contact Casa Lourenço at geral@casalourenco.com or by telephone on +351 251 654 354.

Data subjects may also lodge a complaint with the Portuguese Data Protection Authority (CNPD) if they consider that the processing of their personal data infringes the applicable legislation.