Shipping costs
Shipping costs are shown during the purchase process, before the order is completed.
The shipping cost may vary depending on the conditions applicable to the shipment and the energy surcharge in force, which may change monthly. The final cost will be shown to the customer during the ordering process.
Casa Lourenço also offers free in-store collection, allowing you to pick up your order at one of the stores available for this purpose.
Product dispatch
After the order and its payment have been confirmed, where applicable, the products are prepared for dispatch.
Orders are usually prepared and dispatched within 1 to 2 working days, which may vary depending on the availability of the items, their characteristics and the preparation the order requires.
If something unexpected happens that may affect processing or shipping, we will try to inform the customer whenever possible.
The delivery times shown during checkout are estimates, and delays may occur for reasons beyond Casa Lourenço's control.
Delivery
Orders are shipped via CTT Expresso to the address given by the customer during checkout.
The customer is responsible for ensuring that the address and contact details provided are correct, so that the order can be delivered.
The carrier may contact the recipient whenever necessary to arrange delivery.
On receipt, we recommend checking the outer condition of the packaging. If you notice any damage, missing items or any other anomaly, please contact Casa Lourenço so that the situation can be assessed. Whenever possible, send photos of the packaging and the affected products.
Casa Lourenço also offers free in-store collection. Please wait for confirmation that the order is ready for collection before going to the store.
Orders are expected to be ready for collection within 2 to 3 working days, in both the Monção and Melgaço stores, for all products.
Delivery insurance
Casa Lourenço ships via CTT Expresso, under the conditions of the contracted transport service. Casa Lourenço does not offer specific delivery insurance for these orders.
In the event of loss, damage or misdelivery during transport, the customer should contact Casa Lourenço with the order number and a description of the situation. Whenever possible, photos or other information that help assess the incident should be provided.
Casa Lourenço will follow up on the situation with the carrier and process the request, respecting the customer's legal rights.
The absence of specific insurance does not affect the rights legally granted to consumers in the event of loss, damage or lack of conformity of the products.
Notes
Delivery times are estimates and may be affected by factors such as carrier delays, weather conditions, peak order periods or other circumstances beyond Casa Lourenço's control.
The customer must ensure that the delivery address allows the products to be delivered and that there are suitable conditions to receive them, especially for large or heavy items.
The information on this page does not affect the rights legally granted to consumers.