How can I place an order in the Casa Lourenço online store?
To place an order, browse our online store, select the products you want to buy and add them to the cart. Then proceed to checkout, fill in the requested details, choose the payment method and confirm the order.
Which payment methods are available?
You can pay for your order by MB WAY, Multibanco, bank transfer or Visa and Mastercard credit or debit card. The available options are shown during checkout.
What are the shipping costs?
Shipping costs depend on the conditions applicable to the order and are shown during the purchase process, before payment is confirmed. If you prefer, you can choose free collection at one of our physical stores.
How long does delivery take?
Orders are usually prepared and shipped within 1 to 2 working days after the order and payment are confirmed. The delivery time also depends on the transport service and the destination.
Which areas do you deliver to?
Orders are delivered by CTT Expresso to the address given by the customer during checkout, according to the geographical coverage offered by the carrier.
Can I collect my order from a physical store?
Yes. You can choose free collection at one of our physical stores, in Monção or Melgaço. Please wait for confirmation that the order is ready for collection before going to the store.
How long until my order is ready for in-store collection?
Orders are expected to be ready for collection within 2 to 3 working days, in both the Monção and Melgaço stores. This applies to all products. You will receive a confirmation when the order is ready.
How can I find out whether a product is available?
You can check the products and their details directly in our online store. If you have questions about the availability of an item or need further information, please contact Casa Lourenço before placing your order.
How can I get help with a product before buying it?
If you need help choosing a product or have questions about its features, you can contact our team by telephone on +351 251 654 354 or by email at geral@casalourenco.com. We will be happy to help, within the information available.
Can I change or cancel an order after placing it?
If you want to change or cancel an order, we recommend that you contact Casa Lourenço as soon as possible. Whether an order can be changed or cancelled depends on its status and the applicable legal conditions.
How can I track my order?
You can check the available information about your order in your customer account. For questions about the status of your order or its delivery, please contact our team.
What should I do if I receive a damaged or incomplete order?
If you receive an order with visible damage, missing items or products different from those ordered, please contact Casa Lourenço so that we can look into the situation. Whenever possible, keep the packaging and send photos of the damage or of the items received to help us assess it.
Can I return a product bought in the online store?
Yes. Returns are subject to the applicable legal conditions and our Delivery and Returns Policy. Before starting the process, we recommend reading that page to find out about the procedures and deadlines.
Do products bought in the online store have a warranty?
Yes. Products benefit from the applicable legal warranty rights under the legislation in force. If you find a problem with a product, contact Casa Lourenço with your proof of purchase and a description of the situation, and we will tell you the next steps.
How can I contact Casa Lourenço?
You can contact us through the following channels:
- Telephone: +351 251 654 354
- Email: geral@casalourenco.com
- Physical stores: Monção and Melgaço
Our team is available to answer questions about products, orders and other matters relating to Casa Lourenço.