Casa Lourenço

Casa Lourenço respects the privacy of its users and ensures that personal data is processed in accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, commonly known as the General Data Protection Regulation (GDPR), as well as with the applicable national legislation.

The use of certain features of the website may involve the collection and processing of personal data necessary to provide the services requested by the user, to manage orders or to comply with legal obligations.

Whenever the processing of personal data depends on the user's consent, it will be requested in a free, specific, informed and unambiguous manner, as required by law.

Consent to receive commercial communications or for other optional purposes will be requested separately, where applicable, and a purchase will never depend on accepting commercial communications that are not necessary for the performance of the contract.

Users may withdraw their consent at any time, without affecting the lawfulness of the processing carried out before its withdrawal.

The use of cookies and similar technologies on the website, including their purposes, categories and consent options, will be described according to the tools actually implemented in the online store.

For further information on the processing of your personal data, please read the Privacy Policy.

Casa Lourenço may process personal data for the following purposes, as applicable:

• Customer and order management: creating and managing customer accounts, processing orders and following up on purchases.
• Payments and invoicing: processing payments, issuing tax documents and complying with accounting and legal obligations.
• Delivery and collection of products: organising shipping, delivery by carrier and making orders available for in-store collection.
• Customer support: answering requests for information, clarifying questions and following up on requests.
• After-sales and warranties: handling complaints, returns, assistance requests and warranties for purchased products.
• Compliance with legal obligations: complying with tax, commercial and other obligations applicable to the company's activity.
• Security and fraud prevention: protecting the website, the transactions carried out and the rights and legitimate interests of the company and its customers.
• Commercial communications: sending information about products, campaigns and news, where the necessary consent or another valid legal basis exists.

Personal data will only be processed for specified, explicit and legitimate purposes and will not be used in a way that is incompatible with those purposes.

Detailed information on the legal basis applicable to each purpose can be found in the Privacy Policy.

Casa Lourenço may transfer users' personal data to third parties when this is necessary to ensure the operation of the online store, to provide the requested services or to comply with legal obligations.

These entities may include:

• E-commerce platform: the online store uses the Beevo platform, owned by Bsolus – Business Solutions, Lda., which may process personal data in the course of providing the services contracted by Casa Lourenço.
• Platform sub-processors: under the contract entered into with Bsolus – Business Solutions, Lda., the use of other sub-processors by Beevo is subject to the authorisation conditions set out in the respective data processing agreement.
• Cloud infrastructure services: the Beevo service contract identifies cloud infrastructure services from Bsolus itself, Amazon Cloud and Google Cloud for data storage and backups.
• Payment service provider: Ifthenpay may process the data required to process and confirm payments made using the methods available in the online store.
• Transport and delivery company: CTT Expresso may receive the data required to ship and deliver orders, namely the recipient's name, address and contact details.
• Other service providers: other entities may be involved in invoicing, accounting or technical support, when necessary for the operation of the business and compliance with legal obligations.
• Public authorities and competent bodies: data may be disclosed when required by law or legitimately requested by the competent authorities.

Data transfers will be limited to what is necessary for the purpose in question. Casa Lourenço will seek to ensure that the entities involved comply with the applicable personal data protection obligations.

Personal data will not be sold to third parties.

Where applicable, transfers of data to countries outside the European Economic Area will be carried out in accordance with the requirements of the GDPR.

For more information on the recipients of the data and the conditions under which it is shared, please read the Privacy Policy.

Casa Lourenço may collect different categories of personal data, depending on how the user uses the website and the services requested.

The data that may be collected includes:

• Identification data: name and other information needed to identify the customer.
• Contact data: email address, telephone number and address.
• Billing data: name or company name, billing address and tax identification number, when necessary.
• Order data: products purchased, quantities, purchase history, delivery addresses and information needed to follow up on orders.
• Payment data: information needed to confirm and manage payments; bank card data may be processed directly by the payment service providers.
• Communication data: information provided by the user through forms, contact requests or communications with customer support.
• Technical usage data: technical information related to access to and use of the website, including data collected through cookies or similar technologies, under the applicable legal terms.

Casa Lourenço will seek to collect only the data that is adequate, relevant and necessary for each purpose.

Data may be provided directly by the user or collected through the use of the website, where there is a legal basis for doing so.

Specific information on the data collected in each situation, the respective legal bases and retention periods is provided in the Privacy Policy.

Casa Lourenço adopts appropriate technical and organisational measures to protect personal data against destruction, loss, alteration, disclosure or unauthorised access, taking into account the nature of the data processed and the risks associated with the processing.

Access to personal data will be limited to the people and entities that need that information to perform their duties, in accordance with their responsibilities.

Casa Lourenço will also seek to ensure that the service providers involved in the operation of the online store apply security measures appropriate to the operations they carry out.

The contract with Bsolus – Business Solutions, Lda. provides for confidentiality obligations and the implementation of appropriate technical and organisational measures to protect personal data, including measures to ensure the confidentiality, integrity and availability of the data.

Despite the measures implemented, no computer system or method of transmitting data over the Internet can guarantee absolute security.

In the event of a personal data breach, the measures required by law will be taken, including notification of the competent authorities and the data subjects, where applicable.

Under the GDPR and the applicable legislation, data subjects may exercise the rights granted to them, namely:

• Right of access: to obtain confirmation as to whether their personal data is being processed and to access the information provided for by law.
• Right to rectification: to request the correction of inaccurate or incomplete personal data.
• Right to erasure: to request the erasure of their personal data when the legal requirements are met.
• Right to restriction of processing: to request the restriction of processing in the situations provided for by law.
• Right to object: to object to certain processing of personal data, under the applicable legal terms.
• Right to data portability: to receive certain personal data in a structured, commonly used format, when the legal conditions are met.
• Right to withdraw consent: to withdraw previously given consent, when the processing is based on it.

The exercise of these rights may be subject to conditions and exceptions provided for by law, namely when the retention of data is necessary to comply with legal obligations.

Requests may be submitted through the contacts made available by Casa Lourenço, namely by email to geral@casalourenco.com.

Data subjects may also lodge a complaint with the Portuguese Data Protection Authority (CNPD) if they consider that the processing of their personal data infringes the applicable legislation.

For information on how to exercise these rights and the appropriate contacts, please read the Privacy Policy.

The content available on the Casa Lourenço website, including texts, images, photographs, graphic elements, logos, design elements and other materials, is protected by the applicable intellectual property rules, without prejudice to the rights of third parties.

The reproduction, distribution, modification, making available or commercial use of the website's content is not permitted without the prior authorisation of the respective owners, except where expressly permitted by law.

The trademarks, trade names, logos and other identifying elements of manufacturers or suppliers shown on the website belong to their respective owners and are used to identify the products sold.

Use of the website does not grant the user any ownership rights over the content or elements made available on it.

Any unauthorised use of the content may give rise to the exercise of the rights provided for by law.

These Terms and Conditions are governed by Portuguese law and the applicable European Union law.

In the event of a dispute relating to the use of the website or the processing of personal data, the applicable legal rules on the jurisdiction of authorities and courts will be respected.

Where consumer relationships are concerned, the mandatory rights legally granted to consumers will be safeguarded, including the applicable rules on territorial jurisdiction.

Nothing in these Terms and Conditions may be interpreted as limiting the rights that the applicable legislation grants to users or consumers.

For matters relating to the processing of personal data, users may contact Casa Lourenço through the means available on the website or lodge a complaint with the competent supervisory authority, under the terms of the law.